Letting Agent (Lettings Negotiator) CV Examples & Writing Guide

In the UK this job is advertised as letting agent, lettings negotiator or, at Build to Rent developments, lettings consultant. This sample is for someone with about six years across a large Build to Rent development, a lease-up and a small high-street letting agency. The person and the companies are made up.

Lettings is a sales job with a compliance layer. The person hiring you has a voids number they are judged on, and a legal exposure they cannot afford. Your CV should settle both worries.

• Closing: viewing-to-let conversion, lets agreed per month, and the occupancy you held. If you do not know your conversion, count last quarter's viewings and lets and work it out.
• Lead speed: how fast you respond to an enquiry. Rental enquiries go cold in under an hour, and managers ask about this in the first interview.
• Renewals: the cheapest let is the tenant you keep. A renewal percentage on your CV is rarer than it should be and it stands out.
• Software: Reapit, Alto, Yardi, Arthur Online, Fixflo. Name yours. Training someone on a new platform costs a manager two weeks.
• Compliance: Right to Rent checks done correctly, deposits protected on time, current equality training and any lettings qualification. Scotland requires letting agents to be registered and Wales requires a Rent Smart Wales licence, so say where you have worked.

“I get a hundred lettings CVs that say 'greeted applicants and carried out viewings'. That is the job description, not a reason to hire. Give me your conversion rate, your occupancy and your renewal percentage, and I will call you before I finish the stack.”

Use a personal statement if you have lettings or sales history. Use a career objective only if you are new to the field. Either way, put a number in it.

Every bullet should answer 'and what happened?'. Here are eight rewrites you can adapt with your own figures.

Software first, because that is the filter. Then sales, then compliance and admin.

Lettings and property management software and tools:

• Yardi Voyager and RENTCafé (common in Build to Rent)
• Reapit and Alto (common in high-street agencies)
• Arthur Online, Fixflo or Goodlord
• CRM enquiry records and automated lead follow-up
• Property portals: Rightmove, Zoopla and OnTheMarket
• Market survey and pricing report tools
• Digital tenancy signing and document management

Sales and resident-facing skills:

• Phone and email enquiry qualification
• Viewing planning and closing technique
• Objection handling on rent, pets, parking and move-in dates
• Renewal conversations and retention offers
• Competitor research and local market knowledge
• Resident events and online reputation management
• Conflict resolution with residents and neighbours

Compliance and administration:

• Equality Act 2010 and reasonable adjustments basics
• Referencing to written criteria and Right to Rent checks (England)
• Tenancy agreements, renewals and notices
• Check-in and check-out inventories and deposit deductions
• Rent posting, arrears letters and payment plans
• Deposit protection in a government-approved scheme
• Bilingual ability, if you have it, is a genuine differentiator

The rules for letting agents differ across the UK's nations, and this is the part people get wrong on their CV. Get it right and you look like an insider.

• Licensing and registration: in England there is no licence for individual letting agents, but the agency must belong to a government-approved redress scheme and, if it holds client money, a client money protection scheme. Scotland requires letting agents to be registered and Wales requires a Rent Smart Wales licence. Say which nation you have worked in.
• Right to Rent and equality training: not a licence, but nearly every agency requires it and refreshes it regularly. Put the most recent year on your CV.
• Propertymark Qualifications, such as the Level 3 Award in Residential Letting and Property Management, are the lettings-specific ones hiring managers recognise, and ARLA Propertymark membership shows you work to the trade body's standards.
• A Level 4 lettings qualification is the next step up if you want to move into a branch or lettings manager role. Listing that you are working towards one signals ambition.
• In the US the same role is a leasing agent or leasing consultant, working under Fair Housing rules and, in some states, a real estate licence. If you trained in the US, say so plainly and note that you are learning UK lettings law.

Lettings is one of the easier property jobs to enter, because agencies hire on personality, reliability and weekend availability, then train the software. Your job is to prove the first three.

1. 1Lead with a career objective naming the role and the fact that you can work weekends. Weekend cover is the single biggest scheduling headache in a lettings office.
2. 2Turn any customer-facing job into lettings language: walk-ins handled per day, close rate, average sale, customer satisfaction score, upsells.
3. 3Complete a Right to Rent or lettings law course before you apply and list it with the year. It costs little and shows you understand the legal side exists.
4. 4Learn one platform's basics. Even a free demo of Reapit or Alto lets you say something concrete in the interview.
5. 5Ask whether the agency supports a Level 3 lettings qualification and say what you are doing about it, rather than staying silent.

• One page early on, two if you have managed properties as well as let them.
• Reverse chronological, and put the property or portfolio size next to each employer (a 412-home Build to Rent development reads differently from a 40-flat block).
• No photo, no date of birth, no marital status on a UK CV.
• Single column, no tables or graphics. Large agencies and Build to Rent operators run everything through an applicant tracking system.
• Add a one-line 'Software' row under your personal statement if your titles do not make your platform experience obvious.
• State your weekend and bank holiday availability. It is a real screening question in lettings.

Mirror the advert's exact terms in your bullets: lettings negotiator, viewings, applicant, conversion, occupancy, renewal, arrears, referencing, Right to Rent, deposit protection, Reapit, Alto, Yardi. If the advert says 'lettings consultant' and your CV says 'lettings negotiator' throughout, add the advert's title to your headline so both versions are on the page.