Concierge CV Examples & Writing Guide

This sample is a hotel concierge with about eight years in hospitality: front desk first, then concierge at a boutique property, then a luxury city hotel. The name and hotels are invented. Keep the structure and swap in your own property sizes, booking volumes and languages.

These three jobs share a title and almost nothing else. Decide which one you are applying for and rewrite the top of the CV for it. If you are applying to all three, keep three versions.

Residential concierge adverts are often screened by a managing agent or building manager, not a hotelier. They care about parcels, access control and incident logs more than restaurant contacts. Put those first if that is the job.

• The property. Room count, star rating and whether it was city, resort or boutique. This tells them the pace and the guest type you are used to.
• Volume. Requests per shift, covers booked, parcels handled, check-ins covered. Hospitality runs on volume and a number instantly makes you credible.
• Systems. Opera Cloud, ALICE, HotSOS, Resy, OpenTable, a resident app or parcel system in residential buildings. Naming the software saves them weeks of training.
• Languages and availability. Second languages matter at any hotel with international guests, and the desk has to be covered on bank holidays, weekends and overnights. Say what you can work.

“Anyone can write "provided excellent customer service". Tell me you booked three hundred and fifty covers a month and had a maître d' who took your call at seven on a Friday. That is the job. And tell me what happens when you cannot get the table, because that is the part that separates a concierge from a receptionist.”

Three lines, no more. Property type, volume, one service fact, languages. Use a career objective only if you are new to the desk.

One bullet per real duty, with a count. Replace the numbers with yours. The bullets are grouped so you can pick the set that matches the advert.

Hospitality skill lists get skimmed, so lead with software and languages and keep the soft skills specific.

Software and systems:

• Opera Cloud PMS, or Mews, Cloudbeds, StayNTouch
• ALICE, HotSOS or Knowcross for request and task tracking
• OpenTable, Resy, SevenRooms for reservations
• Resident apps and parcel management systems for residential buildings
• Visitor management systems for corporate receptions
• Microsoft Outlook and Teams for itineraries and supplier email

Service skills that mean something on paper:

• Handling a request you cannot fill, with two alternatives ready
• Service recovery and compensation within your authority limit
• Shift handover of open requests
• Working a supplier network: restaurants, chauffeur firms, florists, tour guides, doctors
• Discretion and confidentiality with guest information
• Calm handling of drunk or angry guests at the desk

Do not forget to list:

• Languages with the level ("French: fluent", "Mandarin: conversational")
• Real local knowledge of the city the hotel is in
• Availability: overnights, weekends, bank holidays, split shifts
• First aid, and alcohol service training if the desk touches the bar

No licence is required to be a hotel concierge in the UK (residential or lobby roles supplied by a security contractor may ask for an SIA licence). A few credentials are still worth listing, and one is a genuine career marker.

• Les Clefs d'Or is the international professional society of hotel concierges, recognised by the crossed gold keys on the lapel, and it has a national section in Great Britain. Membership is not a course you buy: it requires several years of hotel experience with time specifically on the concierge desk, sponsorship by existing members and an application review. If you are a member or a candidate, put it near the top. If you are not, do not imply it.
• Certified Guest Service Professional (CGSP) from AHLEI is an American hospitality service certification that can also be taken outside the US. UK employers may not know it, so add a few words of explanation, or list a UK customer service qualification instead.
• Alcohol service training (responsible alcohol service and Challenge 25) matters if you ever cover a lounge or bar, and a personal licence is needed if you will be authorising alcohol sales.
• First aid. Hotel lobbies are where medical emergencies happen, and many properties want someone on the desk with Emergency First Aid at Work and defibrillator training.
• Education: GCSEs including English and maths are the usual minimum. A hospitality management HND or degree helps for luxury properties and for moving into front office management. Language study is worth listing even without a degree.

Hotels hire concierges from inside the front office more often than off the street, so an entry-level path usually goes through front desk, porter or bell staff, or a boutique property with a small team. If you are applying cold, the CV has to prove you know the city and can handle people.

1. 1Aim at boutique hotels, residential buildings and corporate receptions first. They hire from outside hospitality far more often than luxury flagships do.
2. 2Put your city knowledge on the page as a fact, not a claim: neighbourhoods, the restaurant scene, transport, events you have actually booked or attended.
3. 3Convert any public-facing job into volume: covers served, calls answered, customers per day, complaints handled.
4. 4Add languages with levels, and any tourism, events or student union job.
5. 5List availability for evenings, weekends, bank holidays and overnights. Desks are hardest to staff at exactly those times.
6. 6Get an Emergency First Aid at Work certificate and a customer service qualification. Both are quick and both fill the credentials block.

• One page is usually enough. Concierge is a one-page CV job unless you have 15 years and management periods, and even then two pages is the limit.
• No photo, no date of birth, no marital status on a UK CV, even though hospitality CVs in parts of Europe and the Middle East often include them.
• Single column, standard headings, PDF. Big hotel groups screen through Workday or Taleo and a two-column design can scramble.
• Put a short "Languages" and "Systems" line high on the page. Those two lines are what a front office manager filters on.
• Mirror the advert's words: concierge, guest services, front office, PMS, guest satisfaction score, service recovery, VIP, itinerary, reservations, access control, parcel management.
• If the advert says "residential concierge" or "front of house concierge", use that exact title in your personal statement.

One warning about searching for examples: most concierge CV samples online are recycled receptionist templates. A receptionist answers and routes. A concierge commits to an outcome and follows through until it happens. Every bullet you write should show the second thing.